Questions & Answers
- How do I sign in?
If you already have an account, simply click Sign In at the right-hand corner of our home page.
From there, you’ll enter your email address and password to gain access to your account, where you can manage your subscription.
- How do I create an account?
You can create an account by going to Sign In on our home page. After that, click the link that reads Create Account. You’ll find it beneath the Sign In button.
After adding your name, email address and a password of your choosing, you’re free to sign in and manage your subscription as you'd like.
- What if I forgot my login information?
No sweat! First, make sure you're entering the email address you used when signing up for your PlantPaper subscription. (Hint: it's the email address where you've received all correspondence from us.)
Next, click Sign In on our home page, then find the text that reads “Having issues managing your subscriptions?” and click here.
We’ll send an account invitation to your email and from there you can log in and make changes to your subscription.
- How do I know when my next order is set to ship?
Once you’ve signed into your account, click the big button that reads Manage Subscriptions. Below your name, click on delivery schedule.
Please note: the dates listed are when your order will be processed at our warehouse and will likely occur 1 to 2 business days after the specified date.
- How can I change the date that my next shipment goes out?
Once you’ve signed in to your account, click the big button that reads Manage Subscriptions. This will be your home base for making any changes.
From here, click on Delivery Schedule to see when your next shipment is set to be processed at our warehouse. If the next date doesn’t work for you, click edit to make a change to an upcoming shipment, then change next charge date to shift your schedule.
Once you make this change, then we’ll automatically update subsequent monthly shipments based on the frequency of your subscription (every 6 or 12 weeks).
- How can I change my subscription frequency or the quantity?
Once you’ve signed in to your account, click the big button that reads Manage Subscriptions. On the right-hand column that reads Actions, click Swap to change the frequency.
You’ll have a choice of receiving 32 rolls every 3 months, 32 rolls every 6 weeks, or 16 rolls every 6 weeks, just like when you initially purchased your subscription. Click on the option that best suits your needs, then press Swap Product to make it a done deal.
Please note that changing the frequency of your shipment will change how often your card is charged. In addition, if you upgrade to a greater number of rolls or size down to a space saver option, then your subsequent charges will reflect the difference in price.
- How do I skip a shipment?
Once you’ve signed in to your account, click the big button that reads Manage Subscriptions. From here, click on Delivery Schedule to see when your next shipment is set to be processed at our warehouse. Click Skip on any dates in which you don't need to receive your rolls.
Please note that this change will not shift the frequency of your delivery schedule. Any subsequent dates that are not skipped will be processed at our warehouse on the date specified in your schedule.
- How much time do I need to make a modification before an upcoming order is processed?
In order to ensure that your preferred changes take effect before your next order ships, please make any changes to your subscription at least 48 hours or more before your next charge date.
- How do I change my shipping address?
Once you’ve signed in to your account, click the big button that reads Manage Subscriptions. From here, click on the subscriptions link below your name. Next to your address, click the edit button to update your address and save.
In order to ensure that your changes take effect before your next order ships, please update your subscription information at least 48 hours or more before your next charge date.
- How do I update my credit card information?
Once you’ve signed in to your account, click the big button that reads Manage Subscriptions. Click on billing information on the left-hand side and update card in the row that reads card on file. Nice job!
- What is PlantPaper made out of?
Our rolls are made of FSC Certified, organically grown bamboo pulp harvested in China. Bamboo is one of the world’s fastest growing plants, capable of growing up to three feet in 24 hours. It requires little water, no fertilizer and regenerates on its own after cutting. The more regularly bamboo is harvested, the faster it grows.
We’re thrilled with the way bamboo performs in PlantPaper, both from a human health and environmental perspective—views that are always two sides of the same coin. But bamboo isn’t the be-all-and-end-all when it comes to plant materials suitable for making toilet paper. Expect ever lower-impact, more innovative sources of paper pulp in the months and years to come.
- Why do you call yourself PlantPaper?
We do this to distinguish ourselves from tree paper. Technically speaking, trees are plants, but the materials that make up PlantPaper are most definitely NOT trees. They belong instead to the grass family, or poaceae, a family of plants characterized by long, slender leaves and hollow stems. Unlike trees, most grasses reach their full height in a single growing season compared to decades.
- What’s wrong with toilet paper made from trees?
Using trees to make toilet paper is an ecological catastrophe. You’ve probably seen the statistic that 27,000 trees are cut down each day to make toilet paper — a big number to be sure, but what does it mean? Any tree is better off left standing than flushed down the toilet, but not all trees, and not all forests, are created equal.
Most toilet paper sold in the U.S. and Canada contains a significant percentage of pulp derived from old-growth virgin trees found in the Canadian Boreal Forest. This forest, which spans Canada (and the rest of the northern hemisphere) just below the Arctic circle, is the world’s most important carbon sink. It stores more carbon than all of the world’s gas, coal and oil reserves combined, and removes carbon dioxide from the atmosphere equivalent to the annual emissions of 24 million passenger vehicles.
The effects of clear-cutting such forests are staggering. Clear-cutting the Canadian Boreal Forest releases 26 million metric tons of carbon dioxide each year. While portions of this forest are replanted, even those that adhere to FSC (Forest Stewardship Council) regulations can take more than 100 years to return to their original state, and many never do. Old growth forests are one of the planet’s most important bulwarks against catastrophic climate change, but it has come under sustained assault by the tree paper industry.
All of this is to say nothing of the impact on indigenous communities in the Boreal region (of which there are over 600) or of wildlife populations (caribou, marten, lynx, and migratory birds in particular) whose numbers have declined precipitously in the last 25 years as their habitats have disappeared.
Tree paper is equally alarming from a human health perspective. It isn’t easy turning big, old trees into soft, fluffy paper. In fact, it takes over a gallon of chemicals per roll, including bleaching agents, formaldehyde, and a handful of known carcinogens. While these chemicals are present in amounts that don’t exceed current FDA regulations, an ever-expanding body of research indicates that toilet paper made with such chemicals is the cause of urinary tract infections, vulvar irritation, hemorrhoids, and a host of other maladies we’d all prefer to avoid.
Despite the ubiquity of toilet paper in our lives, there’s only a small handful of companies who actually produce the stuff, and as a result they hold outsize decision-making power over what products we introduce into our most precious environments.
- Why isn’t the toilet paper white?
PlantPaper is TCF: Totally Chlorine Free. Until recently, almost all toilet paper was made with chlorinated bleach. In the last few years, as the damaging effects of bleach on our bodies and the environment became harder to ignore, some toilet paper companies have switched to an ECF process, or Element Chlorine Free. This is a marginal improvement over previous methods, but Elemental Chlorine particles are still produced in the process, and ultimately find their way into our waterways and bloodstreams.
PlantPaper contains no dyeing agents of any kind, so the off-white color of our paper corresponds to the natural color of the bamboo pulp used to make it.
- Why China?
Good question! Previous life cycle analyses comparing the impact of tree-free toilet paper produced in China for western markets to that of domestically produced tree paper indicate that, even with the incremental carbon and environmental costs associated with ocean freight, the imported tree-free paper uses less carbon by a factor of three. Simply put, tree paper is made by systematically destroying the most efficient system of carbon capture on earth: the Boreal Forest. The benefits of keeping those forests working as they’re supposed to far outweigh the costs of the alternative. That said, we’re working on alternatives that will allow us to do even better in the future. Stay tuned!
- Why is PlantPaper better than recycled toilet paper?
Recycled is a big improvement over paper made from virgin tree pulp. It uses less water, less energy, and fewer chemicals. The higher the post-consumer recycled content, the better the paper — at least for the environment.
But our bodies are another story. Post-consumer recycled toilet paper is known to contain small amounts of bisphenol-A and bisphenol-S, better known as BPA and BPS, which is likely the result of the presence of thermal receipts in our paper recycling streams. While these BPA levels are generally under legal limits, we wanted a toilet paper that was entirely BPA-free.
- Why is this toilet paper better than regular white bamboo toilet paper?
We’ve spent the last three years working with different manufacturing partners in search of the right combination of ingredients, density, ply and other variables to deliver the strength that we wanted in our paper, while keeping additives to a bare minimum. The result is a product that is stronger and silkier than any other paper we’ve tried.
- Is the toilet paper ok for my septic system?
You bet! PlantPaper breaks down easily in septic systems. To see for yourself, try this test at home:
1. Put 4 squares of PlantPaper in a glass jar.
2. Fill the jar ¾ full.
3. Put back on the lid and shake heavily for 10 seconds.
4. If the paper has broken down into small pieces (it will!), then it’s septic-safe.
Compared to other 2- and 3-ply premium toilet paper brands, whether tree- or bamboo-based, PlantPaper breaks down quickly and completely.
According to leading plumbers, the majority of clogs are not the result of a change in paper, but rather due to underlying bellies and back-ups in the pipes that gradually worsen over time. Still, no matter what paper you’re using, if you’re a heavy wiper (you use more than 10-15 sheets of toilet paper per visit), consider flushing midway to reduce stress on your system. And consider passing the word along to your children: plumbers report that teenagers especially often use far more toilet paper than necessary.
*There’s no truly universal measure of septic safety, because no two septic or plumbing systems are exactly alike. But toilet paper that passes this test will pass easily through almost almost any well-maintained plumbing system.
- What’s the deal with the dotted matrix?
PlantPaper’s signature embossed pattern is about more than just decoration; it improves performance. Through trial and error, we discovered that a pattern of dimples running continuously across the surface of the paper helped make the paper grippier, meaning we got more out of each wipe and ultimately used fewer sheets. On the flip side, the debossed side of the paper (the one facing outwards on the roll) is extra silky and soft — perfect for dabbing.
- Do you ship outside of Ontario?
For now, no. But, we are sending 96-packs, which lowers the shipping costs on a per roll basis, to those outside of Ontario. If you're interested, reach out to email@example.com with your mailing address and we'll share a shipping quote.
- Can I order wholesale?
Yes! To learn more about MOQs, pricing, and average shipping times, please contact firstname.lastname@example.org
- Shipping Policy
Our shipping is always free within the province of Ontario. We ship from a warehouse near Toronto, so shipping times are between 2-4 days to addresses in the greater metropolitan area.
- Returns & Cancellations
For reasons of health and safety, we do not currently accept returns. However, packages that are lost, stolen, defective, or damaged in the mail may be eligible for replacement. Active orders can be cancelled and refunded as long as the package has not yet shipped out.
For questions about returns, lost packages, refunds and cancellations, please email us at email@example.com.
UPDATED: JANUARY 2021
Collection of Information
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you submit your email address, fill out a form, participate in a contest or promotion, apply for a job, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, address, email address, payment information and any other information you choose to provide.
Information We Collect Automatically When You Use the Service
When you access or use our Service, we automatically collect information about you, including:
Log Information: We collect log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Service.Device Information: We collect information about the computer or mobile device you use to access our Service, including the hardware model, operating system and version, unique device identifiers and mobile network information.Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Service and your experience, see which areas of our Service are popular and count visits. Web beacons are electronic images that may be used in our Service or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.
Use of Information
We may use information about you for various purposes, including to:
Provide, maintain and improve our Service;Provide and deliver the products and services you request and send you related information;Respond to your comments, questions and requests and provide customer service;Communicate with you about products, services, offers, promotions, rewards, and events offered by Company and others, and provide news and information we think will be of interest to you;Monitor and analyze trends, usage and activities in connection with our Service;Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Company and others;Improve the Service and provide advertisements, content or features that match user profiles or interests;Facilitate promotions and process and deliver entries and rewards;Link or combine with information we get from others to help understand your needs and provide you with better service; andCarry out any other purpose for which the information was collected.
Sharing of Information
With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;Between and among Company and its current and future parents, affiliates, subsidiaries and other companies under common control and ownership; andWith your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Advertising and Analytics Services Provided by Others
We may also work with other websites or platforms (such as Facebook) to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. To opt out, email us at firstname.lastname@example.org.
Company takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Service. To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
You may opt out of receiving promotional emails from Company by following the instructions in those emails or by contacting us at email@example.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
- Business Contact Info
Plant Paper LLC.1741 Overlook Dr.Silver Spring, MD 20903